Synchrony offers you a comprehensive disputes tool, designed to help you track and reduce chargebacks. Merchants utilizing Synchrony eCommerce Solutions must enroll in the Disputes Documentation Requests tool. It only takes a few minutes.
Just go to Management Tools on the Business Center homepage and select Disputes Documentation Requests. The enrollment page will appear; follow the prompts to enroll. Once enrolled, you’ll have access to your dashboard, and all your disputes information in one, simple place.